Q: How do I sign up for services?
A: It’s simple! Just
Click Here to fill out our questionaire. Once submitted, you’ll be directed to book a quick call with me (Stefanie) or a member of our amazing team to schedule your complimentary phone consultation.
Q: When are you available?
A: Paws & Claws Pet Sitting LLC is available 365 days a year, rain or shine—except in the event of major weather emergencies or unforeseen circumstances. Please note: Holiday services incur a 50% additional fee. View our holiday list
Here.
Q: What areas do you serve?
A: We proudly serve Long Island, NY. If you’re unsure whether we cover your location, reach out and we’ll be happy to check.
Q: How far in advance should I book?
A: We recommend booking as early as possible, especially for holidays and weekends. However, we’ll always do our best to accommodate last-minute requests.
Q: Do you require a Meet & Greet before services?
A: Absolutely. Meet & Greets are required before starting any new services, Paws & Claws Pet Sitting LLC requires a Meet & Greet with you and your pets before scheduling any service. This helps us ensure the best possible care for your animals and a great fit for both sides.
Q: What happens during the Meet & Greet?
A: During the Meet & Greet, We’ll come to your home to meet you and your pets.
- We will review your pet’s daily routine, health needs, personality, and preferences.
- Collect necessary paperwork and veterinary records.
- Answer any questions you may have.
This meeting helps us build trust with your pets and ensures you're completely comfortable with the CEO, Stefanie and the Paws & Claws team before any services begin.
Q: Do you walk multiple dogs at once?
A:Only if they’re from the same household. We believe in personalized, focused care, and do not walk dogs from different homes together.
Q: Do I need to fill out any forms before getting started?
A: Yes! Before we can schedule any services, we kindly ask all new clients to complete our Questionnaire. Once submitted, the form is sent directly to our team for review. After we’ve looked it over, we’ll reach out to schedule your Meet & Greet and officially get you on our calendar!
Q: Do you provide updates during visits?
A: Yes! We have a group chat to communicate and provide report cards, notes, photos, and videos.
Q: How will you enter my home?
A:We use your preferred secure method either a garage code, a key stored in a lockbox at your home, or a keyless entry system
Q: What is a lockbox?
A: A lockbox allows us to securely store your key on-site, they are available for purchase during your consultation if interested for $32.00.
Q: Will the same person always walk my dog?
A: We build a dedicated care team for your pet. While the same familiar faces will be caring for your fur baby, we can't guarantee the same exact person every visit. Each new team member is introduced by a senior staff member for a smooth transition.
Q: What’s your cancellation policy?
A: Cancellations made less than 72 hours* before your scheduled visit will be charged in full.
Q: What if I need a last-minute appointment?
A: We do our best to accommodate! Appointments requested within 48 hours are subject to a $10 rush fee. We always recommend booking in advance or using a recurring schedule for guaranteed service.
Q: Are you bonded and insured?
A:Yes! Paws & Claws Pet Sitting LLC is fully bonded and insured. Details available upon request.
Q: Is there a weekly minimum?
A: Nope! At Paws & Claws, you’re free to use our services as often or as little as you’d like. We have clients who use us multiple times daily and others only on special occasions.
Q: Are you available over the holidays?
A:Yes, we are here for you 24/7/365. Holidays book up fast—please notify us at least 8 weeks in advance. A 50% holiday fee applies to all services on major holidays.
Q: What happens in bad weather?
A:Rain or snow, we’re there!
Q: What payment methods do you accept?
A: At Paws & Claws Pet Sitting LLC, we accept Zelle, cash, or check as forms of payment.
Q: When is payment due?
A:To secure your booking, a 50% deposit is required at the time of scheduling. The remaining 50% balance is due before the start of your scheduled service.Same-day services will be charged at the time of booking. All payments are due prior to the start of services, unless other arrangements have been made.Please note: Services will not be confirmed until the deposit has been received.
Q: Can you take my dog to the dog park?
A:For safety and liability reasons, we do not offer dog park trips at this time
Q: Do you offer in-home overnight pet sitting?
A: Yes! At Paws & Claws Pet Sitting LLC, we offer overnight pet sitting to ensure your pets feel safe and comfortable in their own home while you're away. Our standard overnight visit lasts 12 hours, typically from 7:00 PM to 7:00 AM or 8:00 PM to 8:00 AM, depending on your pet’s needs and our availability. Let us know your pet’s routine, and we’ll match it as closely as possible!
Q: Are there extra fees for nights or weekends?
A:We do not charge extra for weekends. There is, however, a fee for holidays. Please see policies for our Holiday fees.
Q: What time will you arrive?
A:We use service windows to build a flexible but reliable schedule. Here's how it works:
For Dogs:
- 6:00 AM – 8:00 AM
- 8:00 AM – 10:00 AM
- 11:00 AM – 2:00 PM
- 12:00 PM – 3:00 PM
- 2:00 PM – 5:00 PM
- 5:00 PM – 7:00 PM
- 7:00 PM – 9:00 PM
- 8:00 PM – 10:00 PM
For Cats & Non-Dog Pets:
- Morning: 7:00 AM – 11:00 AM
- Midday: 11:00 AM – 4:00 PM
- Evening: 4:00 PM – 8:00 PM
